Shipping Policy
Once an order is placed, if the product is in stock we will begin to process the order upon receiving it. You will be notified if items are out of stock via email; this may mean either an item is on Back-Order or Discontinued, etc. If an item is discontinued you will be given the option to cancel your order or choose a similar item that we do have in stock. Normal processing time is 1-3 business days. We deliver items via UPS or USPS (United States Postal Service.) UPS quotes 1-6 business days and USPS quotes 2-3 business days. Express options are available, but on an individual basis, and our staff must be contacted first to insure that it is possible. You can always track your order by visiting either www.ups.com or www.usps.com.
Shipping rates are calculated based on the weight of all items, and the dimensions of the box(es) being shipped. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
A street address is always required for us to ship orders. It is the customers responsibility to make sure the shipping address entered is correct (including, but not limited to, apartment/suite #, street, floor number, etc.) If the address is not entered correctly and UPS cannot deliver or must deliver to another address, you the customer will incur ANY and ALL additional charges made by UPS to correct the address for delivery. We will notify you by email at the time additional charges are made to your credit card account.
For military bases we must ship via U.S. Mail and an additional shipping charge may be required. Please allow at least 6-8 weeks for delivery of all USPS shipments, which include but are not limited to HI, AK, Canada, PR, APO's, FPO's and P.O. boxes. Additional postage may be due at time of shipping.
NOTE: On overweight or oversized items, an additional Heavy Weight Surcharge may have be added to the price.
International Orders
We gladly ship Internationally. For International sales we use USPS Priority Mail or Express Mail International. Additional postage may be due at time of shipping, due to total weight of the box or multiple boxes. International buyers please be aware of your countries customs and regulations when placing an order. If you have any questions please feel free to email us before hand to get all information before placing your order.
Payment
During the checkout process you may choose any of our current payment options and continue to place your order. We accept VISA or Mastercard. Please note that we will not ship your order until we receive payment from you.
Return or Exchange Policy
If you are not happy with an item you have purchased from thearmynavysurplus.com we will be happy to accept a return or exchange. You can return your purchase for up to 14 days from the date of purchase. Products must be in the condition you received them and in the original box with tags if merchandise has tags.
Once we receive your returned item, review it, and insure that it is in its original condition, then we will credit back your account. If you are looking to exchange an item, please note that your new item will be processed and shipped out to you once the original item is returned. You (the buyer) are responsible for all shipping costs that are incurred when returning or exchanging an item.We process most returns/exchanges within 2-3 business days, but please allow up to 10 business days for your return or exchange to be completed.
Please ship your item(s) to:
Attn: Julie Watts
The Mountain View
2045 S. Bascom Ave
Campbell, CA 95008
If you have any questions please contact us at (408) 982-5373.
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